Midwest Graphics has emerged from lockdown and once again producing at full-speed for our extremely valued customers!
However, since we’re still very much living in the age of COVID-19, there are a few guidelines, requests, and accommodations that Midwest Graphics will adhere to and uphold as we as a community continue to collectively battle this Pandemic.
Although our doors are open to walk-ins, masks must be worn by our customers at all times.
Maintaining a safe social distance is encouraged while inside the shop.
Please make sure all items being brought in to be decorated are washed, cleaned, and/or sterilized.
Curbside service is available if you’re uncomfortable coming into the shop. Please give us a call at (734) 424-3700 and we’ll be glad to come out and collect your order or bring your completed items out to you.
Lastly, in addition to our usual services, we have been producing masks and other PPE at a rapid pace! Check out our COVID-19 product page which is still up or get in contact with us and find out what we can do for you!
Despite out production experiencing some downtime due to the COVID-19 shutdown in Michigan, Midwest Graphics is still open on a limited capacity.
Our staff continues to work from home and are still able to take orders.
Of course, there may be some delays during the shutdown pertaining to any engraving and/or apparel orders, however, if you would like to place an order please contact us via email and we can begin processing. You can submit orders via our contact form, customer portal, or getting in touch with us directly below:
If you’re looking to order promo items not only can we still process the order the items may be able to be produced as well! Depending on where our vendor is manufacturing out of there may be shelter-in-place orders at their location. We will make sure to communicate any delays as soon as that information becomes available to us.
Please note that our office and shop continue to be closed so if you have any questions and/or concerns again please make sure you contact us via email.
In any sense, we look forward to getting to full capacity and taking care of all of your engraving, apparel and promotional needs!
As many of you may have learned, Gov. Gretchen Whitmer has issued a statewide stay-at-home order. Starting tomorrow (3/24/20) we will no longer be open until the order is released. Receiving this news today was very difficult for all of us as I am sure many of you feel the same way. Even though this news today is a hard pill to swallow we know this is the best thing to do in order to keep our community healthy. If you have any questions please feel free to reach out to us at [email protected], call us at (734)604-6237, or just click our contact us button down below.
Our first priority at Midwest Graphics and Awards is the health and safety of our employees and customers. This is especially the case during the coronavirus (COVID-19) pandemic.
Below, we hope to answer all of your questions regarding our business hours and availability during this time.
Will Midwest Graphics be open to walk-in customers?
Because of the pandemic, Midwest Graphics will not be open to walk-in customers. We will, however, will not be halting production and plan to keep regular business hours to keep taking on and fulfilling new orders.
How do I place my order if you’re not allowing walk-in customers?
How do I receive my items if you’re not open to walk-in customers?
All completed orders will be shipped out to our customers with standard ground or priority fees applying to the order. If you are outside Southeast Michigan and Metro Detroit area and need your order expedited please let us know and we will make sure that is applied to your shipment. Again please note that expedited shipping fees will be applied to your final invoice.
Midwest Graphics does primarily ship through UPS. If your shipping address is a residential location please let us know and we can look to send out your order via USPS for better rates. Again though this would need to be specified prior to your order going out.
How do I pay for my items?
Invoices emailed to customers can be paid online with a major credit card or bank transfer right from the invoice itself. You can also pay online via our website.
Please note that any invoice with payment terms marked “due on receipt” will need to be paid for prior to anything being shipped out.
I have items still with you guys? How am I able to get these?
If you already have items with us please give us a call at (734) 424-3700 or contact us via email and we’ll work with you to get your items back to you.
Can I still drop off my items to be customized?
At this time we are still accepting customer items to be customized. We prefer these to be shipped to us at the following address:
2135 Bishop Circle East Suite 8 Dexter, MI 48130
If you can’t ship your items, please contact us and we will look to make arrangements.
Please make sure that all items sent to us to be customized have been cleaned and sterilized to the best of your ability.
How long will you be closed to walk-in customers?
Hopefully not for long. However, with the news cycle constantly changing regarding COVID-19 we cannot say for certain how long we will be closed to our walk-in customers. Please stay tuned to MidwestGraphicsAwards.com and/or our social media pages for updates on this.
We appreciate everyone’s understanding and apologize for any inconvenience during this understandably stressful time. Again, please do not hesitate to send us an email or give us a call at (734) 424-3700 if you have any further questions and/or concerns.
On March 13, 2020 we will be closing early at 1:30 pm ET due to some unforeseen circumstances. We will, however, open again Monday, March 16 at 9:00 am ET.
If any matter is urgent please contact Jamie Buhr at [email protected] and he will get back to you as soon as he possibly can.
We apologize for any inconvenience this may have caused. Any less urgent matters you can head on over to the contact section and send us an email and we’ll get back to you as soon as we can.
