Our first priority at Midwest Graphics and Awards is the health and safety of our employees and customers. This is especially the case during the coronavirus (COVID-19) pandemic.
Below, we hope to answer all of your questions regarding our business hours and availability during this time.
Will Midwest Graphics be open to walk-in customers?
Because of the pandemic, Midwest Graphics will not be open to walk-in customers. We will, however, will not be halting production and plan to keep regular business hours to keep taking on and fulfilling new orders.
How do I place my order if you’re not allowing walk-in customers?
Please head on over to our contact section and send us an email or begin to place your order by filling out a form in our customer portal section.
How do I receive my items if you’re not open to walk-in customers?
All completed orders will be shipped out to our customers with standard ground or priority fees applying to the order. If you are outside Southeast Michigan and Metro Detroit area and need your order expedited please let us know and we will make sure that is applied to your shipment. Again please note that expedited shipping fees will be applied to your final invoice.
Midwest Graphics does primarily ship through UPS. If your shipping address is a residential location please let us know and we can look to send out your order via USPS for better rates. Again though this would need to be specified prior to your order going out.
How do I pay for my items?
Invoices emailed to customers can be paid online with a major credit card or bank transfer right from the invoice itself. You can also pay online via our website.
Please note that any invoice with payment terms marked “due on receipt” will need to be paid for prior to anything being shipped out.
I have items still with you guys? How am I able to get these?
If you already have items with us please give us a call at (734) 424-3700 or contact us via email and we’ll work with you to get your items back to you.
Can I still drop off my items to be customized?
At this time we are still accepting customer items to be customized. We prefer these to be shipped to us at the following address:
2135 Bishop Circle East
Suite 8
Dexter, MI 48130
If you can’t ship your items, please contact us and we will look to make arrangements.
Please make sure that all items sent to us to be customized have been cleaned and sterilized to the best of your ability.
How long will you be closed to walk-in customers?
Hopefully not for long. However, with the news cycle constantly changing regarding COVID-19 we cannot say for certain how long we will be closed to our walk-in customers. Please stay tuned to MidwestGraphicsAwards.com and/or our social media pages for updates on this.
We appreciate everyone’s understanding and apologize for any inconvenience during this understandably stressful time. Again, please do not hesitate to send us an email or give us a call at (734) 424-3700 if you have any further questions and/or concerns.
