Returns
Every product you ordered with Midwest Graphics and Awards is an individual item, made on-demand. Because of this, returns aren’t put back on our warehouse shelves since we cannot necessarily resell them. However, we still want to make sure you’re satisfied with your order and the final product so please contact us and we’ll see what we can do to make things right.
Off-hand though, if the return is due to an error on our part, we will issue a replacement at no extra charge, a refund, or credit for a future order.
However, if the return is due to an error on the customer (overlooked spelling error on an approved proof, sizing issue, buyers remorse, etc) we can generally issue a replacement at a reduced price (15 percent off) or credit towards a future order.
Returns on any COVID-19 products including masks (custom or otherwise) cannot be accepted.
Exchanges
Please refer to our return policy in regard to exchanges.
Also note that we unfortunately cannot accept any exchanges on COVID-19 products including masks, custom or otherwise.
Shipping Claims
Midwest Graphics and Awards cannot be held responsible for damages that occur during the shipping process. However, we want to make sure that you’re satisfied with your order. If your items do arrive damaged, please contact us within 30 days and we’ll do our best to make the situation right.
Quality Satisfaction Guarantee
Midwest Graphics and Awards takes great pride in the quality of our product. If for some reason you’re not satisfied with your order please contact us and we’ll do everything we can to make sure everything is right in the end.
30-day Return Guarantee
All shipments leave the factory in good condition after inspection and likewise, all shipments should be thoroughly checked upon arrival. Midwest Graphics and Awards must be notified within thirty days of any defects, omissions, or errors in manufacturing. Midwest Graphics and Awards must receive samples for inspection or images of the defective products prior to return authorization. Only authorized returns will be accepted. No credit will be issued if merchandise is not available for return. Midwest Graphics and Awards’ liability shall not exceed the value of the order.
Midwest Graphics and Awards reserve the right to refuse any return, especially with personalized items, or issue a 20 percent restocking fee.
How do I request a return/refund/exchange/claim?
Please contact us for return/exchange/claim/refund approval.
Where do I need to return an item?
Approved items for return and/or exchange can be either dropped off during our regular business hours or shipping back to us.
Our drop-off location is:
2135 Bishop Circle East, Suite 7
Dexter, MI 48130
United States
Our shipping location is:
2135 Bishop Circle East, Suite 8
Dexter, MI 48130
United States
Again though please contact us prior to dropping off or shipping returns back to us. If a return is shipped to us without approval it will not be accepted and the shipment will be refused.
Return/Exchange shipping fees
If the return/exchange is due to customer error, the customer will be responsible for all shipping fees to and from the factory. Likewise, all shipping fees will need to be paid prior to the exchanged item being shipped back out.
Please note that we will ship all exchanges/corrections based on the original shipping method. If you require a different shipping method please let us know prior to sending your items back.
Timeline
Timelines for corrected items is determined based on whether the return is being made due to an error on our part or that of the customer.
If the return is due to an error on our part, we will do everything in our power to get the correct items back to you ASAP.
If the return is due to a customer error, a replacement will be produced based on our regular production timeline. If you need your items back soon please note that expedited charges may apply.
How are approved returns/exchanges/refunds handled?
We will issue a refund once we receive the returned items. Refunds will also be issued corresponding to how the items were originally paid. If you originally paid in cash, we will issue the refund in cash, if you paid via credit/debit card, we will issue the refund via the credit/debit card, or if you paid via check we will issue the refund via check if we haven’t already deposited it with our bank.
For credit card/debit refunds please take into consideration that banks work at different speeds and and it may take several business days before the refund hits your account.
If you’re concerned that your refund hasn’t gone through please contact your bank first then send us an email.